Support through the base-support change and the move.

Review

Readiness Review

£3,950, plus VAT

• Written findings against the 2027 date
• Ranked risks
• Fixed price for the move plan
• Fee credited against the move plan if the plan is signed within 60 days

Readiness

Review

Enterprise Assurance Review

£14,500, plus VAT

• For larger estates
• Findings register
• Costed move options
• Board summary and executive readout

Plan

MREF move plan

£14,500, plus VAT. Larger estates from £24,000, plus VAT.

• Dated plan
• Gap list
• Migration route
• Exclusions agreed before work

Fix

Single-issue fix

Critical £3,500, plus VAT. Major £2,250, plus VAT.

• Triage and root cause
• Fix or agreed workaround
• Short note
• Capped at 16 hours (critical) and 10 hours (major); the clock starts once working access is in place

Cover

Essentials

£950 a month, plus VAT

• One production environment
• Major and critical issues
• UK hours
• 6 change and investigation hours a month

Cover

Standard

£1,950 a month, plus VAT

• Production plus agreed non-production
• Agreed number of integrations
• 12 change and investigation hours a month

Cover

Advanced

£4,500 a month, plus VAT

• Complex or critical estates
• MREF roadmap kept current
• Tools included
• 20 change and investigation hours a month

Cover

Enterprise

From £10,000 a month, plus VAT

• Full support on an agreed estate through 2027 and the move to MREF

Way in

Guided start

£3,950 fixed, plus VAT

• For small teams
• Set-up and four weeks in one agreed non-production environment
• Does not start a subscription

Way in

Measured pilot

£5,950 a month for two months, plus VAT

• For larger teams
• Up to 30 real defects a month, read-only
• Final month credited to the first subscription month

With cover

Cover add-on

£950 a month, plus VAT

• Added to Essentials or Standard cover
• Up to 15 defects and 3 environments
• Included in Advanced cover (up to 15 defects) and Enterprise cover (up to 40)

Model A

Bring your own AI

£150 per committed defect a month, minimum £2,450, plus VAT

• Your own AI client and model
• Estate charge £2,450 a month for 21 to 60 environments, £4,950 over 60

Model B

Results as a Service

£250 per accepted fix, minimum £2,500 a month, plus VAT

• Inference and operation included
• You pay for fixes you accept
• Estate charge as model A

Model C

Local estate licence

From £30,000 a year, plus VAT

• £30,000 a year up to 5 environments; £60,000 for 6 to 20; £120,000 for 21 to 60; from £180,000 over 60
• Onboarding £14,500 to £34,500 by tier
• Unlimited users and defects

Model D

Hosted with inference

From £3,950 a month, plus VAT

• Model A price plus £1,000 a month workspace
• Plus £25 per defect of model usage
• Overage at list API rates plus 20%

Add-on

Multi-factor sign-in for TRIRIGA

£2,950 set-up, plus VAT

• Then £395 a month with cover, or £595 a month without, plus VAT
• Per production environment

Add-on

SharePoint and ServiceNow connectors

SharePoint from £4,950; ServiceNow from £7,500 set-up, plus VAT

• Then £350 a month each, plus VAT
• Per production environment